House Keeping

Grinnell provide housekeeping services for hotels and we have developed a winning formula enabling Grinnell to provide housekeeping services on a per a minute costing basis.

Conventional costings are charge on an hourly basis but by costing by the minute Grinnell have been successful in reducing the time it takes to clean and turndown a hotel room or suite. We therefore are able to reduce our clients cost considerable as they now pay per minute and an agreed time per a room is also agreed ensuring service delivery.

Extremely strict policies are in place to ensure that our team remains honest ensuring that there are no incidents of client theft which in turn ensures that the good name of the hotel is maintained. Staff are criminally checked, subjected to random polygraphs and are aware of our performance management policy that ensures honest staff.

Staff undergo PR training as communication with guest is of paramount importance as guests often interact with out staff but they are viewed as hotel staff so they need to be confident, able to communicate well and portray a happy and positive spirit.

A combination of outstanding service at a competitive price that truly adds value is what differentiates Grinnell in the market place.

CONTACT:

Mark Grinnell
082 558 7857

mark@grinnell.co.za

Denys Francois
082 685 0155

denys@grinnell.co.za

Genevieve Grinnell
072 186 2145

genevieve@grinnell.co.za